LiveVox Omnichannel CCaaS/Customer Engagement Platform

How It Works

LiveVox’s full CCaaS suite is purpose-built specifically for contact centers and integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance. LiveVox is made by and for contact center strategists. All of our tools are designed to be easy to use, without the need for in-house technical expertise. The core platform, as well as a vast range of additional capabilities, can be configured and activated rapidly and we offer ongoing strategic and technical support.

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LiveVox: A Next-Generation Contact Center Platform

Features

All your customers, conversations, and channels in one place

Quickly personalize conversations across the customer lifecycle in any communication channel and maintain consistency with a 360-degree view of all previous engagements.

Meet your customers wherever they want to be

Engage with customers across any channel they choose including Voice, Email, SMS, Webchat, and WhatsApp, and easily switch without harming the conversation.

Empower agents through a single dashboard

Our omnichannel desktops can be easily tailored by function and task, enabling agents to deliver top-notch customer care across communication channels, empowered by interaction history and workflow, guided by scripts and a knowledge center.